Thello Day trains
Thello day trains. Ideal to travel from Marseille or Nice to Genoa or Milan.
- Book up to 120 days in advance
- High Speed trains
Thello Day trains
Thello trains are international trains operating between France and Italy. The trains operate both during the day and overnight. During daytime, you can travel on board the Thello day trains from Marseille or Nice to reach Genoa or Milan. When travelling overnight, you can take the Thello night trains from Paris to reach many cities in Italy, including Milan and Venice. Attendants are available at all hours on the Thello trains.
Thello days trains operate between Marseille or Nice and Genoa or Milan.
|Main routes||Travel time|
|Milan – Nice||4h41|
|Genoa – Nice||2h56|
|Marseille – Genoa||5h35|
|Marseille – Monaco||2h56|
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Thello Day trains tickets are open for booking 120 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Bar buffet car Access to the bar buffet car where snacks and beverages can be bought. small>|
|Comfortable seats Spacious seats with a headrest and generous legroom. small>|
|Reclining seats Cosy with more legroom, reclining seats are ideal to enjoy the trip. small>|
|Power sockets Ideal to plug your laptop, phone or any electronic device from your seat. small>|
Common Questions, Simple Answers
Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?
A. Passes that have been activated or partially used are not eligible for a refund. You may wish to have your pass cancelled and noted by a European railroad official that it was “not used due to a strike” and return it to our customer relations department. The claim will be reviewed to see if we are able to provide compensation depending on the European railroads’ policies. Please send us a message using the Contact Us page on our site.
Q. Will the train cars be air conditioned/heated?
A. All European trains are fully heated and many are air-conditioned, as well.
Some regional trains servicing local villages for short distances may not have air-conditioning. In these situations, travellers are permitted to open the train windows.
Q. What is the "validity period" of a rail pass?
A. The validity period of a rail pass is the time period in which you must complete your travels with your rail pass. This period is calculated from the date stamped on the rail pass by the railway official.
With a flexi pass this period is defined as a certain number of calendar months – typically one or two.
With a continuous day pass the validity period equals the number of travel days.
Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?
A. Unfortunately, print at station e-tickets may only be printed once from the kiosk. In the event of a lost ticket, go to a ticket counter and ask if they can reprint it. If they are unable to, a new train ticket will have to be purchased.
If you purchased the Rail Protection Plan™, you may be eligible for compensation.
Q. What if my shipment gets lost?
A. If you believe that your shipment is lost, please contact us as soon as possible using our Contact Us page.
If you’re departing soon and your booking is lost, we will work with you for the best possible solution to deliver your travel documents before you leave.
Q. Can I choose a specific seat when booking a train ticket?
A. At this time, we are unable to offer this service. Unlike airlines, most rail carriers do not offer the possibility to select your specific seat.
Q. My promo code is not working. What should I do?
A. If for any reason you experience an issue with your promo code, please verify that all criteria are met for the code to be valid (dates, booking minimum, products, etc.). If all of this seems correct, make sure you’re using the correct code. If you received your code in an email, sometimes it’s best to copy and paste the code to avoid typographical errors.
If you continue to have trouble, get in touch with us using our Contact Us page.
Q. Do trains offer facilities for handicapped passengers?
A. The ability to exchange or refund a train ticket while you’re in Europe depends on whether you have a paper or e-ticket, as well as the specific conditions for the fare you booked.
If you have an e-ticket that you bought on our website, you can perform the refund online, according to the conditions of your train ticket. Please visit our Cancellation and Refund page to begin.
If you purchased a paper ticket, you must perform the exchange locally at the train station. Go to the ticket window and a railway representative will be able to assist you with the exchange procedure.
Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.
If your ticket is non-exchangeable, a new train ticket must be purchased.
To obtain a refund for a paper ticket/reservation, a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.
You must mail us the original unused ticket for the refund to be processed. When you’ve returned from Europe, mail us back your train ticket. Please visit the Contact Us page on this site for further details.
If you didn’t purchase your train ticket online or are unable to initiate the refund online, please contact us using our Contact Us page for assistance. In most cases, for a refund to transpire, the associated reservation must be released before the train departure.
Q. What should accompany the train ticket or rail pass I'm sending back for a refund?
A. When you submit your train ticket or rail pass to our customer relations department for a refund, be sure to include a brief letter along with any other supporting documentation, such as letters from local train operators, replacement tickets (if any), etc.
If you are making a claim through our Rail Protection Plan™, please download and fill out the Rail Protection Plan traveller’s Request Form and send, along with the appropriate documents.
We recommend that you send all documents by traceable mail for proof of delivery.
Q. Where can I find specific information regarding the services offered on the train I'll be taking?
A. We try to provide you with as many details about your train trip as possible. When you’re searching for train fares and schedules, click on the train numbers listed on the results page. Choose the class of service you prefer to sit in and you’ll be able to see all onboard services offered.